Having stayed at the Hilton Watford a few times, when I was very impressed by the reception team, we recently stayed at the Hilton Maidenhead and were rewarded by a very enthusuastic girl on reception (it makes such a difference and I’ve now come to expect it), a quiet room and an enjoyable time, especially appreciated as we were attending a funeral nearby. Now we have just stayed at the Hilton Gatwick where we were given a room in the new block on a deal that included airport parking for nine days. I have to stay, I thought it excellent value and the room was most agreeable. The quietest hotel room possible, even though it overlooked a main road. This has to be the best way of flying from Gatwick if you have to drive.
The staff were all extremely helpful but my chicken caesar salad at the bar in the evening was a disaster! Thankfully, I was not charged.
Hilton have developed a very good formula and their staff training pays dividends. The only poor experience we’ve experienced was on one of the occasions we needed to stay at the Hilton Watford. They had a room-only wedding celebration (a first for me) which went on for most of the night. Guests were cooking food outside beneath the room windows. Bizarre. Then they all went to bed at about 4am with a great deal of uproarious corridor noise. However, they didn’t charge us when we complained.
I’m also impressed by their points system. I’m heading for a free stay!
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