TripAdvisor and False Hotel Reviews
August 2011 In February, I posted a note on why I don’t believe small independent luxury hotels should not link back to TripAdvisor. Well, the other issue with TripAdvisor is, of course, the opportunity for mis-use by the unscrupulous that it provides without any apparent checks. Hotel owners can always respond to damaging reviews whether [...]
Small Independent Hotels and Unsolicited Emails
I’m prompted to write about this topic because client hotels regularly ask me for my opinion on approaches by companies trying to sell them web-based services or products. They forward me the email messages and I try to provide a well-considered response. I have to say the 99% of the time, I advise against any [...]
Tips for Writing Email Responses to Hotel Email Enquiries
June 2011 Once again, I’m prompted to write a note as a result of some of the recent search phrases, relating to the writing of emails, that have brought browsers to the Alberghi Marketing website via Google et al. It always amazes me how receptionists in small independent luxury hotels are required to respond to [...]
Receptionist at Hilton Hotel Watford – A Lesson for Other Hotels
June 2011 Stayed at the Hilton in Watford on Friday night. It’s a fairly regular stay and I’m always pretty impressed by the reception team. Today, though, the girl was on fire! Firstly, she gave us a very warm welcome. Then she upgraded us to a King suite, the best category in the house! Blimey, [...]
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